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Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, says proposed new rules designed to improve telco complaint handling will ensure that the regulator has better tools to ensure practices of telco providers improve.

Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.

Australia’s peak advocacy group for communications consumers, the Australian Communications Consumer Action Network, has raised concerns that consumers currently do not have guarantees in relation to connection, reliability and repair timeframes for broadband with services through their retail service provider and the National Broadband Network (NBN).

Published in Telecoms & NBN
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