Home Your Tech Entertainment Displaying items by tag: Omnichannel

1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.

Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.

One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).

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