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BT has launched Cloud Compute, an enhanced cloud service that allows organisations to combine their own data centres and private clouds with BT's global cloud capabilities.

Published in Cloud Services

BT’s research into the latest communication channels being used by contact centres finds increasing use of webchat as a channel for advisors to talk to customers.

Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.

Published in Cloud Services
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