Home Telecoms & NBN Take-up of faster NBN plans increasing, company claims

Take-up of faster NBN plans increasing, company claims

Take-up of faster NBN plans increasing, company claims Featured

More customers are switching to faster broadband plans, NBN Co, the company rolling out Australia's national broadband network, claims.

In a statement, the company said 70% of new plans being taken up were either 50Mbps or higher.

Orders for the higher speed plans had almost tripled, from 16% to 44%, NBN Co said, without specifying the figure on which these percentages were based.

It also claimed that "average bandwidth network congestion reduced from more than five hours to less than 30 minutes per service, per week compared to this time last year (excluding Sky Muster satellite)".

NBN Co's chief customer officer – residential, Brad Whitcomb (above), said: "We're pleased to see our work with industry is showing early signs of paying off with our insights indicating that new customers who connect to the network are generally more satisfied with their broadband service than before we introduced our new wholesale discount options.

“It’s important for people connecting to the NBN Co access network to understand how to pick a speed tier and retail plan that suits their needs.

“We recommend people talk to their internet provider about the actual speeds they are likely to experience, particularly during peak times and choose a plan that supports the number of people, usage habits and devices in the home.

“Our latest progress report shows in the last year we have also improved our ability to work with internet providers to restore faults on the network within our agreed time frames by 30%. We know there is more work to be done and will continue to collaborate with the industry as the rollout gathers pace.”

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.

 

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