Home Telecoms & NBN Aussie Broadband opens up CVC graphs to subscribers

Aussie Broadband opens up CVC graphs to subscribers

Internet service provider Aussie Broadband has begun showing network traffic levels on all 121 NBN points of interconnect.

The company said in a statement on Sunday that this was in keeping with its promise "to introduce an unprecedented level of transparency around its network management".

Graphs on the new network section show the amount of connectivity virtual circuit is available at each of the 121 PoIs, the PoI to which a particular customer is connected, and a map of the ISP's network.

Aussie Broadband managing direction Phillip Britt (below, right) said the move had been flagged before Christmas in order to provide subscribers with information about the way the company managed its network to avoid congestion.

“It’s really part of our “no bullsh*t approach to things,” he said. “We’ve been providing CVC graphs for a while to answer individual queries about levels of traffic management; this just makes the whole process public, visible and ongoing.

aussie broadband chief2“Anyone with concerns about congestion in their area can immediately take a look at the traffic on their Point of Interconnect for the past 24 hours and see whether there were any issues with the Aussie network.

“If you don’t know what POI you’re on, you can either use our POI checker or the Web page will automatically detect your IP address and bring up the relevant graph for you. You can also choose to look at any of the other POI graphs from across Australia.”

Britt said Aussie Broadband's average CVC per user was now a minimum of 1.95Mbps compared to the industry average of 1.52Mbps reported by the ACCC Marker Indicators report.

“This seems like the logical next step in providing customers with more information at their fingertips about what is happening behind the scenes with their Internet," he said.

“If they’re experiencing congestion and they can see there is none on their CVC graph, it can help narrow things down to perhaps a local Wi-Fi interference issue, or an NBN network issue.

“Publishing the graphs is similar in concept to our no-contract policy – we believe in our product, and we’re prepared to be upfront with customers about the quality they can expect from us.”

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.

 

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