Home Telecoms & NBN Yes, Optus too may need to refund NBN customers

Yes, Optus too may need to refund NBN customers

A day after Telstra admitted that it had overcharged NBN customers, promising them unattainable speeds, Australia's second largest telco Optus has made a similar confession and said it is working with the ACCC to provide compensation to those who have been affected.

The telco told the ABC, in response to queries, that it had responded to the ACCC's requests with detailed information and data.

On Wednesday, Telstra admitted that it had overcharged up to 42,000 customers for speeds which they were incapable of achieving on the technology and plans they took out.

An Optus spokesperson said: "We are examining the detail of the announcement by the ACCC, but can confirm that Optus is taking action to provide appropriate remedies to those customers where it has been confirmed that the underlying NBN service cannot deliver the speed they signed up for.

"Optus is considering a range of measures for customers depending on their individual circumstances."

For many months now, NBN customers have been complaining about slow speeds after switching to the network, with some even experiencing slower throughput than on their previous ADSL connections.

Various factors have been blamed, among them the limited amount of connectivity virtual circuit that retail service providers were purchasing.

The RSPs have, in turn, blamed the NBN Co for the slow speeds, attributing them to the use of extended copper lead-ins, especially in the case of fibre-to-the-mode and fibre-to-the-basement connections.

Neither Optus nor the ACCC has issued an official statement yet about the telco's admission that it may have committed the same offences as Telstra.

The ABC said it had contacted a number of other ISPs to check if they were in the same boat as Telstra and Optus, but had not heard back. 

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.