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The competition watchdog the ACCC– concerned about increasing service complaints to the National Broadband Network - has issued a discussion paper as part of its inquiry to consider whether regulation is necessary to improve customer experiences with the NBN.

Published in Telecoms & NBN

The competition regulator the ACCC has hauled Australia’s second largest telco Optus before the Federal Court, alleging the company misled customers about the need to move quickly from its existing HFC network to the National Broadband Network (NBN).

Published in Telecoms & NBN

nib health funds is claiming first mover rights as the first Australian health insurer to introduce artificial intelligence technology and chatbots to assist Aussies with their health insurance inquiries.

Published in Business Intelligence
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