Home Strategy Avaya completes Spoken acquisition

Avaya completes Spoken acquisition

Putting its recent bankruptcy woes behind it, California-based unified communications vendor Avaya has closed its acquisition of contact centre-as -a-service provider, Spoken Communications.

Avaya says the Spoken platform accelerates its growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes.

“Customers around the world can confidently move to the benefits of cloud at their pace and in the way that best meets their needs, building upon the robust functionality of their existing solutions,” said Jim Chirico, president and chief executive of Avaya.

“Continuing to invest in innovation for the future, Spoken brings a transformative platform with many built-in features that today require third-party tools. This greatly simplified model will make it easier for customers and partners to do business with Avaya. With over 170 patents and patent applications, Spoken’s intellectual property will supercharge Avaya’s move into Big Data, Machine Learning and AI, as well.

“This acquisition is the latest example of how Avaya is now moving at cloud speed and investing for the future to provide our customers and partners with the innovative cloud solutions they need.  We welcome the members of the Spoken team to the Avaya family, and look forward to building great success together,” Chirico said.

In December 2017, Avaya emerged from Chapter 11 protection from bankruptcy in the US with completion of its debt reconstruction plan.

The exit from bankruptcy protection followed the company's move into chapter 11 in January last year with almost US$6 billion in debt and plans to reduce that debt to US$2.9 billion.

Avaya had said it expected to emerge from the restructuring of its business by the end of 2017 after the US Bankruptcy Court for the Southern District of New York confirmed its reorganisation plan.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).