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MSY fined over misleading warranty information

Technology goods retailer MSY has been fined three-quarters of a million dollars by the Federal Court in a case filed by the Australian Competition and Consumer Commission over its not properly informing consumers about their rights to warranties on faulty products.

MSY operates under the names MSY Technology, MSY Group and M.S.Y. Technology in Australia and has 28 retail stores across the country selling computer parts, computers, accessories and software.

The company confessed that it had made false or misleading statements on its website and in oral or written communications to consumers.

“MSY had misrepresented consumers’ rights to a repair, replacement, or a refund where a product developed a fault. Businesses must ensure their refund and returns policies, and any representations accurately reflect their obligations under consumer law,” ACCC deputy chair Delia Rickard said.

“These proceedings and the penalties imposed signal to businesses that the ACCC will not hesitate to take appropriate enforcement action where it identifies misleading representations about consumers’ rights.”

“This is the second time the ACCC has taken action against MSY entities. The court imposed penalties in 2011 for misleading consumer warranty representations.”

In the 2011 case, MSY had to pay $203,500 for false and misleading warranty information.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.

 

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