Pivotel’s pivotal customer service delivers record low telco complaints

Mobile and satellite telco, Pivotel, has “recorded the lowest customer complaints in reporting history,” according to the latest Complaints in Context from the Comms Alliance and the TIO.

VIDEO interview: Ooyala CEO Jonathan Huberman and Steve Davis, Ooyala GM APJ

iTWire talks to the new Ooyala chief executive Jonathan Huberman and Ooyala’s GM of the APJ region Steve Davis about the company’s plans going forward and how it is helping business stream — and monetise — its video.

iPhone strong in Australia, Samsung #1 in US, yet Apple up 4.7%

In the three months ending May 2017, iOS performance proved strong in the US, Australia, and Japan, with Android making strong gains in the UK, Germany, and France, with little year-on-year movement in China.

Debra Bordignon, Dimension Data

Global ICT solutions and services provider Dimension Data has launched a “first-of-its-kind” model to enable businesses to assess their digital enterprise capability and create an effective roadmap for digital transformation.

CSIRO trials new tech to keep pests at bay

CSIRO scientists have developed what they say is a humane new technology that could help save Australian farmers’ crops and livelihoods from the threat of pest animals which are estimated to cost the Australian economy up to $1 billion a year.

Contention ratios 'will help NBN users choose right ISP'

The chief architect behind TransACT has suggested that if NBN Co were to make contention ratios available to consumers, it would help them choose retail service providers who could supply the speeds they sought.

Dubber secures AT&T contract

Australian-listed call recording provider Dubber is partnering with US-based telco AT&T to provide its cloud call and communication capture solution for the AT&T collaboration service.

Australia ranks 55th in broadband download speed tests

A test of broadband speeds across 189 countries has found that Australia ranks 55th, well behind New Zealand (30th) and miles behind table-topper Singapore.

Wireless VR to grow over 650% by 2021, massively straining data networks

Wireless VR via smartphone-based and standalone headsets will leave data networks strained, generating 21,000 petabytes of traffic by 2021, said to be equivalent to a massive three billion hours of 4K video streaming!

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