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New Zealand's 24 hour counselling service, Lifeline Aotearoa has opted for Interactive Intelligence's contact centre software suite Customer Interaction Center (CIC) for use in its…
The Commonwealth Bank has awarded Telecom NZ subsidiary Gen-i a five year contract for the provision of contact centre services, following a competitive tender.
IBM's SmartCloud Desktop Infrastructure systems are designed to simplify the deployment of virtualised desktops, particularly in the context of BYOD.
Canon claims its new IRIS invoice processing system can save up to three days per month by automating manual tasks such as data entry from…
HP has announced a second model in its t410 Zero Client family, along with new software for optimising thin client networks.
Big data analytics typically prompt a 26 per cent improvement in enterprise performance – but too many organisations remain hobbled in their ability to exploit…

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