Home Enterprise Solutions NAB services back online after seven-hour outage

NAB services back online after seven-hour outage

NAB services back online after seven-hour outage Featured

National Australia Bank says a system failure led to an outage of its online and other banking channels for most of Saturday.

Cindy Batchelor, executive general manager, NAB Business, said there were a number of failures that began with a power issue which isolated the mainframe hosting the banking applications.

She said the mainframe was physically located in Melbourne and the failure had a national impact.

NAB's systems went down at about 7.50am this morning, but the bank first made it public at 9am. They were back online by about 2.30pm, according to a tweet from the company.

Batchelor said she did not know how many customers were affected. "Today’s focus was really on restoring service. We wanted to make sure that we focused on getting the systems back up as fast as possible.

"We’ve had our branches on standby, we’ve also had our call centres taking calls from customers – but we don’t know the extent of the impact as yet."

Regarding compensation for those affected, she said: "Every customer has the opportunity to come and talk to us about the impact they’ve had specifically on their business.

"And our intention is to work with each and every one of them to make sure they have no financial loss associated with the outage today."

NAB's contact centres were also affected by the systems failure and those who contacted these centres had to hold on for hours at times.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.

 

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