Home Enterprise Solutions NAB online banking suffers nation-wide outage

NAB online banking suffers nation-wide outage

NAB's online banking site on Saturday morning. NAB's online banking site on Saturday morning.

The online banking services of National Australia Bank appear to have collapsed in a heap on Saturday morning, with customers unable to use either the online banking portal or EFTPOS services.

Services have been hit across the country, the bank confirmed.

In a tweet, it said that it was also having issues with its ATMs and mobile banking.

The first indication of there being a problem came shortly after 9am on Saturday.

At that time, NAB tweeted: "We’re currently experiencing issues with multiple services, including Internet and Mobile Banking and ATMs and EFTPOS. Our teams are working to fix this as soon as possible. We’re sorry for the inconvenience."

About 45 minutes later, the bank said: "Sorry everyone, we’re still having issues with some of our services. The team is working to fix it ASAP and we’ll do our best to keep you updated."

Customers took to social media to complain. Some businesses, anticipating the usual Saturday morning sales, tried to advise possible customers in advance of the issues so they would bring cash to make purchases.

There is no indication of why the services have failed or when they will be back online.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.

 

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