Home Business IT VIDEOS: Kronos ‘reimagines customer engagement with launch of Kronos Community’

VIDEOS: Kronos ‘reimagines customer engagement with launch of Kronos Community’

The Kronos Community has launched, taking Kronos users, partners, peers and product experts to the next level, "maximising workforce engagement and human capital management investments".

Kronos has announced the launch of the Kronos Community, an "interactive platform built on Salesforce.com, enabling its tens of thousands of customers around the world to collaborate with peers, product experts, and Kronos partners".

By offering a range of powerful capabilities including access to extensive educational resources, peer-to-peer support, product and industry discussion groups, and a forum to submit new ideas, Kronos says its new Community "helps Kronos customers maximise their workforce management and human capital management investments".

The company says it launched the community to "create an environment that empowers members to share and build upon ideas with expanded opportunities,’ built upon ‘the belief that collaboration with customers, partners, and other stakeholders inspires innovation".

Indeed, Kronos notes its new platform reflects how it is "reimagining how it connects with customers, thought leaders, partners, and beyond by allowing much of the content about Kronos products to be accessible to the public".

With this approach, Kronos believes it is "bringing its deep knowledge of workforce management and human capital management to a broader community".

Members of the Kronos Community also enjoy the benefits of an "intuitive, searchable site; making it easier than ever for them to find answers to their questions and connect with peers and other resources".

Proudly boasting of being "unparalleled in accessibility", the Kronos Community promises that it "fundamentally simplifies the way customers discuss concepts; get support; share and vote on ideas, influencing the next generation of Kronos products and services. Also, every Kronos employee now has greater opportunities to connect directly with customers; get to know them better; and provide input. Kronos partners can also act as additional expert resources for customers on the new platform".

The company states that, within just one month of going live, the Kronos Community already has "thousands of enthusiastic registered members, representing customers and partners around the globe. Members are posting and answering questions and networking in discussion groups. Many new ideas have already been submitted to Kronos via the new platform, which are taken into consideration for product development fuelling customer-driven innovation".

Chris Todd, chief services officer and senior vice-president, operations, Kronos, said: “Our objective with Kronos Community is to create a shared sense of success for Kronos customers, employees, and partners by providing them easy access to knowledge, idea sharing, and means of collaboration. Kronos Community is ultimately an extension of our mission to be a leader in workforce management and human capital management innovation by delivering products and services that match the evolving needs of customers all over the world.”

Kronos originally made this announcement from its KronosWorks conference, taking place this week in Orlando, and billed as "the world’s largest workforce information exchange. KronosWorks is taking place this week in Orlando".

In an ongoing, interactive networking gathering to support the launch of the new Kronos Community, Kronos is transforming the KronosWorks conference lobby into "a real-life community setting – complete with a library, park, town hall, and more – where customers can learn from each other and Kronos experts while discussing best practices for leveraging the new online peer community".

Here’s the company’s new set of four videos going into more detail on the Kronos Community: 

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.