Included are Intel seventh generation processors (Kaby Lake), AMD Bristol Ridge (Zen/Ryzen) and Qualcomm 8996.
Users who see this message: "Unsupported Hardware. Your PC uses a processor that isn’t supported on this version of Windows and you won’t receive updates", or this one: "Windows could not search for new updates. An error occurred while checking for new updates for your computer. Error(s) found: Code 80240037 Windows Update encountered an unknown error", were told that they needed to upgrade to Windows 10.
Microsoft said on its support forum: "This error occurs because new processor generations require the latest Windows version for support. For example, Windows 10 is the only Windows version that is supported on the following processor generations: Intel seventh (7th)-generation processors, AMD 'Bristol Ridge' and Qualcomm '8996'."
A Windows 10 upgrade reminder tends to be more important that the time of departure of your flight pic.twitter.com/nC3DvYzT2w— Kim Jong-potato (@rezedus) July 28, 2016
Microsoft said the issue could be resolved by upgrading to Windows 10.
"We recommend that you upgrade Windows 8.1-based and Window 7-based computers to Windows 10 if those computers have a processor that is from any of the following generations:
- Intel seventh (7th)-generation "Intel Core" processor or a later generation;
- AMD seventh (7th)-generation ('Bristol Ridge') processor or a later generation;
- Qualcomm '8996' processor or a later generation."
Reports say that take-up of Windows 10 has stalled after the 29 July 2016 deadline, with only about 400 million of an estimated 1.5 billion Windows users having upgraded.